Frequently Asked Questions

Standard delivery: - Estimated 2 days delivery - Economy domestic delivery - Tracking included - Carbon neutral parcel delivery - Up to $100 of compensation included PRICE: $8.95 Next business day delivery within Australia - Convenient lodgement (yellow street posting box or parcel pickup) - Up to $100 compensation included - Tracking included - Carbon neutral parcel delivery - Option to add (Extra cover & signature on delivery) PRICE: $11.95 StarTracks Courier: - Estimated 3 hour delivery within CBD and Metro network - Available within Melbourne, Sydney, Canberra, Adelaide, Perth, Hobart -Carbon neutral parcel delivery - Live web tracking PRICE: varies depending on the volume of the items Learn more about our shipment through https://auspost.com.au/business/shipping/domestic-shipping

After the payment, you will receive an email from us with your tracking information once the order has been processed. For all of the shipment, the order will be dispatched at 4 pm on the afternoon. You can track the progress of your order through the link here https://auspost.com.au/

The minimum spend for an order is AUD $25 (inclusive of GST).

Please call +6143978502Monday - Friday 8am-7pm EST to consult for defect items

We offer 2 kinds of packaging: 1. With our signature packaging, your order comes beautifully packed in The New Vintage signature box with ribbon and gift card ( Ribbon and Card is optional, depends. Customers can choose whether to put both ribbon and gift card / only one of those / neither ribbon nor gift card ). Protected with cardbox and paper filling. 2. Alternative eco-friendly packaging option. Opt for our sustainable packaging which uses recyled and recyclable materials. Protected with cardbox and paper filling.